Technical Support - FAQ
- You must use the Google Chrome browser.
- You must use an up-to-date personal computer, laptop, or chromebook.
- A decent quality webcam and mic are required. Headphones are not required, but are much recommended.
Click here to install Google Chrome.
- No worries! When you create an account, it automatically creates both a student and tutor account for you. If activated, you are given 15 free minutes to use on your student profile. Most tutors use this as an opportunity to call a fellow tutor and see how Cambly works, as well as ask any questions you may have!
- Follow these steps to access the tutor application from the student page:
- Click on the circle in the upper-right hand corner of the page
- On the dropdown menu, select "Switch Role"
- Select "Tutor"
- You can record your video directly on the application page
- Locate the video upload box on your Cambly profile.
- Select the option on the box that says "Record New".
- Be sure to allow Chrome access to your camera and mic!
- You can upload a pre-recorded video from your computer's desktop or from your mobile device.
- Locate the video upload box on your Cambly profile.
- Select the option on the box that says "Upload New".
- Locate and select the video you have chosen to share from your files.
- You must allow Chrome to have permission to access your camera and your mic.
- If Chrome has not prompted you to allow permissions, or if you denied Chrome permission:
- Locate your web address bar.
- Click the icon that displays a small camera with a red cross.
- When prompted, you should grant it access to your video and your mic.
- Please ensure that your photo/file is in the correct format. We recommend using JPEG, PNG, or PDF file format. Also, check that the size of the file is not too large.
- If your PDF will not upload, we suggest converting it to a PNG or JPEG file for easy upload.
This happening could be from a handful of reasons:
- Your internet possibly went out while you were uploading. Check your connection and try to upload your video after refreshing the web page.
- Your video file is big. This means that it will take a few minutes for your video to upload to the site. Leave the web page open for a couple of minutes so the file can successfully complete its upload.
- Your internet connection is currently poor in quality. This could be from too many devices in your household using the internet at once, slow internet speed, or even issues with the weather. We suggest trying again at a time when your internet is stronger or when not many no other devices in your house-hold are "hogging the bandwidth".
- When all else fails, turn your device off for a minute and then start it back up again.
This happening could be from a handful of reasons:
- Your internet possibly went out while you were uploading. Check your connection and try to upload your video after refreshing the web page.
- Your video file is big. This means that it will take a few minutes for your video to upload to the site. Leave the web page open for a couple of minutes so the file can successfully complete its upload.
- Your internet connection is currently poor in quality. This could be from too many devices in your household using the internet at once, slow internet speed, or even issues with the weather. We suggest trying again at a time when your internet is stronger or when not many no other devices in your house-hold are "hogging the bandwidth".
- When all else fails, turn your device off for a minute and then start it back up again.
Unfortunately no, a computer or laptop is required to perform your tasks on the web site.
- Check your application status. If it says "Your profile is under review", then you are all good to go!
- Locate your "Signup Checklist" to the left hand side of your Cambly application page and ensure that you have achieved all three check marks. You cannot submit your application without all three green check marks.
- Cambly will run this connection test before you begin any lesson, so it is very important that you are able to consistently pass the connection test.
- Your internet speed needs to meet the minimum recommended speed, which is 3mbps download and 2mbps upload.
- Try restarting your computer or your internet router.
- Make sure no other devices in your house-hold are "hogging the bandwidth".
- Try again at a different time. Sometimes, your internet speed is much faster at a certain time than at other times.